November 13, 2022 | 00:00
MANILA, Philippines — The Government Service Insurance System (GSIS) public pension fund is accelerating the digitization of its processes to ensure more efficient service delivery.
The pension fund for government employees and retirees said it would automate its key processes and systems through digital platforms to provide better services to its more than 2.5 million members and retirees.
GSIS President and CEO Wick Veloso said this is in line with President Marcos’ order for agencies to go digital for faster, better and more convenient service to stakeholders.
“Our customer service will be technology driven so our members and retirees can access GSIS anytime, anywhere,” Veloso said.
On the one hand, GSIS is working with the Department of Information and Communications (DICT) to expand the GSIS Touch mobile application.
The app will soon include facial recognition when registering or logging in members.
“We are working with DICT to extend the functionality of our GSIS Touch mobile application. Besides the facial recognition feature, the mobile app will cover more payment portals,” Veloso said.
Through the GSIS Touch, members can access their records and apply for a loan and monitor their loan status.
Members can also apply for life insurance and retirement benefits while retirees can plan for their annual renewal of active status.
Veloso noted that by January next year, GSIS frontline services in all country offices will transition to a more streamlined setup, with GSIS Touch help desks placed in all country offices.